Shipping policy

We offer Cash on Delivery (COD) service.
We value every customer. Ensuring that products reach our customers as quickly as possible is our top priority. Typically, you will receive your order within 3 to 4 business days of placing it.

Shipping Time:

This refers to the time required for the product to travel from our US warehouse to the destination. Once the product has been processed and leaves the warehouse, delivery usually takes 1 to 2 days.

Total Delivery Time = Processing Time (1–2 business days) + Shipping Time. Processing time varies depending on the item purchased.

Orders are typically shipped within 48 hours (Monday through Friday) via USPS, UPS, FedEx, or DHL.

Free shipping; no extra fees.

Shipping Confirmation:

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. The tracking number usually becomes active within 24 hours.

How to track your order?

To track your order, please click "Track Order" to view the relevant information.

Shipping Delays:

Shipping times are estimates calculated from the date of shipment (not the date the order was placed). Actual delivery may take longer than estimated due to invalid addresses, customs clearance procedures, or other factors.

Item Not Received:

If you have placed an order and the tracking status shows "Delivered" but you have not received the item, please contact the carrier to inquire about the package's whereabouts (we do not have direct control over the package's journey once it has been handed over to the carrier). If the issue remains unresolved, please email us, and we will be happy to assist you. Contact details are as follows:

Feel free to contact us at any time.

Trade name: NovoMart

Phone number: 8592789387

Email: augusteertl33046@outlook.com

Physical address: 314 Main St, Brooks MN 56715, US